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However, the choices of remotely controlling another computer that is running a different operating system can be quite limited. Although Windows dominates the computer market, but you can still find a lot of people using Macs that runs on OS X.

TeamViewer Disables Remote Printing, Blank Screen, and Other Features from Free Plan

It comes with some powerful features such as software distribution and automation to perform repetitive tasks on remote computers, but unfortunately it is meant for Mac to Mac and not cross platform. In this article, we will be sharing a few methods on how you can remotely access Apple Mac computers from another computer running Windows for free. TeamViewer is one of the most popular remote access software that is commonly used to provide remote support because it is easy to use and comes with really powerful features such as file transfer, switch sides, conference call, VoIP, screen recording and etc.

Other than that, TeamViewer also works on multiple operating systems where it allows you to control a Mac OS X system from a Windows computer. As for the Windows computer that will be controlling the Mac computer, simply download the TeamViewer full version, install and run it.

5 Ways to Remotely Access Apple Mac OS X from Windows

The ID will not change and always stay the same on the machine. The TeamViewer Host options can be accessed by clicking on the TeamViewer icon at the menu bar and select Preferences. You can change your password, configure the voice, microphone and phone conferencing, access control and etc. Download TeamViewer Host for Mac.

First you will need to create a free account, then login from the Mac computer and click the Add Computer button to download the LogMeIn Installer. After installation, you are able to access that computer from any other computer by logging in to LogMeIn. Do take note that the file transfer feature is disabled in the free version.

Download LogMeIn Free. Similarly to LogMeIn, the free version of RealVNC provides a very basic remote access feature without file transfer, chat, session encryption, optimized performance, printing and deployment tool. Download RealVNC. Fixed a bug where customers using Safari on iOS Account Info Agents can add account related notes during a session. Stability and user experience improvements to unattended sessions Significantly sped up unattended device connection.

A new in session status was introduced for devices on the list of devices.


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Fixed a bug where a device added via Group Policy could appear multiple times on the list of devices. Other improvements Reliability improvments to keyboard shortcuts Stability improvements to file transfers Consistency improvements to admin permissions. The notes can be viewed in session reports. Agents can browse and download files from the customer's device using the FILES button on the toolbar in the top-right corner of the Agent Web Console. Improvements to Devices tab Only those devices are listed for agents to which they have access.

An agent has access to a device in the following cases: The device does not belong to any device group. The agent has permission to the device group the device belongs to. Agents can use the new Last Seen column to see when a device was last online.

1. You Can’t Connect to the Remote Computer

Other improvements Agents can access the RescueAssist documentation directly from the toolbar using the question mark icon. Fixed a bug where the customer name was missing from the browser tab of the Agent Web Console, the Session Commands drop-down menu, and Chat panel notifications. Fixed a bug where remote control would not work in an unattended session if the screen of the customer's device was turned off.

Fixed a bug where remote control would not work if the screen of the customer's device went to sleep mode. Other improvements Fixed a bug where the mouse cursor would not be visible during a Remote Control session.

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Black screen until I restart LogMeIn - LogMeIn Community

File Browser During an unattended session, agents can browse and download files from the unattended device using the FILES button on the toolbar in the top-right corner of the Agent Web Console. The System Info tab now displays the country and city of the customer. When setting up unattended access for a device during an attended support session, the agent can instantly move the device into an existing device group.

LogMeIn Rescue - Command Center

Fixed session recording related issues. For example, recordings saved as mp4 can now be played in Safari.


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  • User experience improvements to session ending and reconnect handling. RescueAssist application Mac 1. Fixed an issue where an agent remote controlling a customer device would see a blank screen after switching to a different user account on the controlled device. Fixed an issue where during an unattended support session an agent would see a blank screen but could use their mouse or keyboard to interact with the customer's device.

    Fixed an issue where the System Info tab did not display anything for the Customer name field.

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    If an agent connects to the device when the customer is logged out, the agent is automatically logged in using the saved credentials. Other improvements Reliability improvements to the handling of RescueAssist by LogMeIn application icons on the system tray. February 22, Besides the new copy-paste functionality and unattended device shortcuts, this release also brings stability and user experience improvements to the RescueAssist Agent Web Console. Unattended Device Shortcuts Agents can use desktop shortcuts to start unattended support sessions. To create a shortcut for a device, on the Devices tab under Actions, click and hold Connect next to an online device and drag it to your desktop.

    Clipboard Sync Agents can use Clipboard Synchronization during remote control to save time and avoid errors by directly copying and pasting text between their computer running the Agent Web Console and the customer's device. Other Improvements Paid-up users can buy the RescueAssist Mobile add-on license directly from the web console. The web console now prompts for confirmation before ending a session. Agents can resize the Device Groups list by dragging the vertical ruler next to the list. The OS type and version is displayed for devices.

    Click a device on the Devices tab to see it. Stability improvements to unattended access. Agents can select and copy-paste any element on the Agent Web Console.

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    For example, a support key, the name of a device group, and so on. Tip: Agents can still use the Copy to Clipboard icon to copy-paste the support key. January 24, RescueAssist application 1. RescueAssist Agent Web Console Improvements to Attended Support Sessions In case of suspected abuse, customers can end the session immediately and report the abuse directly from web chat.

    Agents receive desktop and browser notifications of new web chat messages. The RescueAssist Web Chat is displayed in the language selected as the active language on the customer's computer. If the web chat is not available in the customer's language, the English version is used.